F.A.Q.S. for Y.O.U.S!

  1. Where is House-Mouse Designs located?
  2. Do you have a store front?
  3. What are your store hours?
  4. Can I take a tour of House-Mouse Designs?
  5. Do you have a Toll-Free Telephone Number?
  6. Do you have an email address that I can contact you by?
  7. What's this thing you call "Eeek-Mail"?
  8. I just received an "Eeek-Mail!" How do I view it?
  9. What's "Quick as a Mouse"?
  10. What's a "Send-A-Friend™"?
  11. Do you guys have a paper "Cat"-alog?
  12. Do you have Gift Certificates?
  13. How do you ship?
  14. How quickly do you ship?
  15. What are your shipping charges?
  16. How do I track the status of my order?
  17. How do I exchange or Return something?
  18. How can I pay you?
  19. If I decide to send in my order what is your address?
  20. Who is the creator behind House-Mouse Designs?
  21. Are you an "Angel Company"?
  22. MayI use your images?

Q. Where is House-Mouse Designs located?

A. We are located near Burlington, Vermont, but are temporarily in Florida.

Q. Do you have a store front?

A. At this time we do not. We hope to have one someday in the future and when we
do we will be sure to announce it on our web site.

Q. Do you have a Toll-Free Telephone Number?

A. No, I am sorrry. We only accept mailed orders and On-line orders.

Q. Do you have an email address that I can contact you by?

A. Yup! Just click on the following link:
webmouster@house-mouse.com

Q. What's this thing you call "Eeek-Mail"?

A. Eeek-Mail is our Free Electronic Greeting Card Service that you can use to send Electronic Greeting cards to all of your friends and family. We have Birthday,   Friendship, Get Well and many, many other "Cat"-egories that you can use to send the "Micest" Free Electronic Greeting cards in the world! Who says we mice aren't modest!
Click here to go to our Eeek-Mail Site!

Q. I just received an "Eeek-Mail!" How do I view it?

A. In your note if the line is " Highlighted" all you need to do is click on that "link" and it will take you directly to your card. If it isn't highlighted all you need to do is copy exactly and completely the line that starts with "http" and put it into your web browser's URL box and hit Enter.

Q. What's "Quick as a Mouse"?

A. A mouse is as quick as a mouse! Also, "Quick as a Mouse" is a really cool and fast way to order the items that you know that you want. For example, if you have our print catalog all you need to do is click on the "Quick as a Mouse" icon and we will zoom you to our "Quick as a Mouse" page. Here you just enter the stock Number and Quantity of the item that you would like to order and click on
the "Add to Cart" button and we will put that item right into your Shopping Cart, you don't even have to listen to the "Squ-Eeeky" wheels!
Click here to go to our "Quick as a Mouse" Page!

Q. What's a "Send-A-Friend™"?

A. "Send-A-Friend" is a really cool way to share fun stuff with all of your friends and family all over the world. If you like a particular page that you are on and just KNOW that a friend of yours would LOVE to see it too all you need to do is click on the green "Send-A-Friend" icon and you can share this page with your friends!
Click here to go to our "Send-A-Friend" Page!

Q. Do you guys have a paper "Cat"-alog?

I am sorry but we do not have a catalog at this time.

Q. Do you have Gift Certificates?

A. Yup for sure! You can order them for all of your family, friends and for you too! We have both paper and Electronic Gift Certificates!

Q. How do you ship?

A. We ship via US Mail or UPS.

Q. How quickly do you ship?

A. We ship "Quick as a Mouse!" Whoops, that was something else....anyway, we try to ship out your order, of in stock items, within 24 to 48 hours of receiving it.

Q. What are your shipping charges?

SHIPPING & HANDLING CHART
Order Subtotal Charge   Regular domestic shipping charge is based on your order subtotal less any Gift Certificates you order; see the shipping chart to the left. If your order only contains paper Gift Certificates, shipping is a flat $1.95.

For all International orders, including shipments to Canada: Actual airfreight charges will apply. There also may be customs and taxes due.

For each additional domestic address, standard shipping costs $4.99.

USPS 2ND DAY AIR: Regular shipping charge plus $21 (USA only)
USPS 3 DAY SELECT: Regular shipping charge plus $18 (USA only)

Up to $30.00 $4.99
$30.01–$40.00 $5.99
$40.01–$50.00 $6.99
$50.01–$75.00 $7.99
$75.01–$100.00 $8.99
$100.01 or more $9.99

Q. How do I track the status of my order?

A. Just click on here to go to our Order Status Page.

Q. How do I return my order for an exchange or refund?

A. Please send your order to us via U.S. Mail. We’ll ship a new/exchange item out to you as soon as we receive your return.

We'll issue a refund to you just as soon as we receive your returned order, but please allow two - three weeks if you have paid with a personal check. For orders paid with a check or money order, we'll issue a refund check. For credit card orders, we'll credit your credit card account.  For sale and/or discontinued items sent back for a refund we’ll credit your House-Mouse account.

USPS Mailing Address:
Attn: Returns/Exchanges
House-Mouse Designs
C/O Barry Percy
733 Masterpiece Drive
Sun City Center, FL  33573

Q. How can I pay you?

A. We take Mastercard, Visa and checks in US Funds made payable to House-Mouse Designs.

Q. If I decide to send in my order what is your address?

A. Our mailing address is:
House-Mouse Designs
C/O Barry Percy
733 Masterpiece Drive
Sun City Center, FL  33573

Q. Who is the creator behind House-Mouse Designs?

A. Her name is Ellen Jareckie. Click here to read all about Ellen.

Q. Are you an "Angel Company"?

A. Please click here for more information.

Q. May I use your images?

A. Thanks for your interest and enthusiasm about House-Mouse Designs.

At this time we are happy to have you use some of our designs for your personal / non-commercial use. Because all of our images are protected by Copyright laws we are providing some guidelines for using our designs.

These guidelines are here to help you comply with the laws and to help you avoid accidentally or unknowingly breaking Copyright laws. Here are our guidelines and we thank you for reviewing them:

1) The images are for your personal use on your web site and cannot be sold to anyone, nor placed on products and sold.

2) The designs need to be kept as they are and not modified, though it's certainly OK if you want to change the size to fit.

3) It is necessary to keep Ellen's signature on each image. And to place © House-Mouse Designs, Inc. on each image.

Also, the information below must be placed on any page on which House-Mouse Designs are displayed, No other name / signature / copyright notice can be placed on our images.

© House-Mouse Designs. All Rights Reserved

House-Mouse Designs Inc., P.O. Box 48, Williston, VT 05495

4) They may not be included in clip art collections or compilation C.D.s.

5) Please do not use these graphics on any sites promoting obscenity or any other site that may be offensive. We reserve the right to request the removal of the images from any site that is not in keeping with House-Mouse standards.

6) If we request that any image(s) be removed from your site, we will give you one week to remove said image(s).

7) We reserve the right to update or change any of the above at any time.

We are glad that you enjoy our designs enough to want to use them and if you have any questions, please feel free to contact us. We would love to hear from you!

Ellen Jareckie ( Artist)
Barry Percy (The Big Cheese)
Owners, House-Mouse Designs, Inc.